Call Accounting & Hospitality Applications
Call Accounting & Hospitality Applications
CAS-ia Call Accounting captures SMDR data from your phone system and transforms it into clear records, department cost reports, trunk utilization analysis, and the exception alerts your team needs to stay in control of telecom spend.
Call Accounting is the SMDR intelligence module within CAS-ia. It captures every call record from your PBX in real time, organizes it by station, department, trunk, and call type, and surfaces it through searchable reports, cost summaries, and automated exception alerts.
Automatic capture. The CAS-ia Collector receives SMDR data directly from your PBX — no manual imports, no missed records.
Department cost visibility. See exactly how much each department, extension, or trunk is spending on calls — broken down any way you need.
Hotel guest billing. Post call charges directly to your PMS with accurate per-call pricing and markup — automatically.
Exception alerts. Flag long-distance abuse, after-hours calls, and excessive call durations before they become a problem on your phone bill.
Whether you're running a hotel, a corporate office, a contact center, or a multi-site enterprise — CAS-ia Call Accounting gives you the tools to understand, allocate, and control your telecom activity.
Every call captured automatically — inbound, outbound, internal, transferred. Stored with full detail: date, time, duration, extension, trunk, number dialed, and calculated cost.
Assign extensions to departments and instantly see cost breakdowns by team, cost center, or location — perfect for internal chargebacks, budgeting, and telecom audits.
For hotels, call charges post directly to the guest's PMS folio — automatically, with configurable per-call pricing, surcharges, and markup rules. No manual entry required.
Define rules for what's unusual — long-distance calls from lobbies, excessive call durations, after-hours activity — and receive automatic alerts before your phone bill arrives.
See how your trunks and lines are being used — peak occupancy, concurrent call counts, and blocking events. Right-size your trunk provisioning with confidence.
Automatic local vs. long-distance classification using NPA-NXX lookup — no manual rate tables required. Calls are tagged by carrier area and call type for accurate costing and reporting.
Build reports by extension, department, trunk, call type, date range, or number dialed. Export to CSV, schedule automated delivery, or view directly in the portal.
Separate visibility into inbound call patterns (which extensions receive the most calls and when) vs. outbound calling behavior — giving you both the service and cost picture.
Automatically email daily call summaries, weekly cost reports, or monthly executive overviews to any combination of recipients — zero manual effort after the initial setup.
The heart of Call Accounting is the call record — and CAS-ia captures all of it. Every call processed by your PBX flows through the Collector into a searchable, filterable database you can query in seconds.
Group extensions into departments and watch cost attribution happen automatically. Whether you need to chargeback telecom spend internally, justify a budget request, or simply understand where your minutes are going — CAS-ia gives you the full breakdown.
For hotels and hospitality properties, CAS-ia integrates directly with your Property Management System. When a guest makes a call, the charge posts to their folio automatically — with your configured pricing, surcharges, and markup applied.
Exception reporting lets you define exactly what "unusual" looks like for your operation — and get notified automatically when those thresholds are crossed. From international calls placed from lobby phones to an extension running up three-hour sessions, CAS-ia flags it in real time.
Call Accounting adapts to the way your organization works — whether you're billing guests, allocating costs to departments, or protecting against telecom abuse.
Post call charges to guest folios automatically, enforce surcharges, and generate front-desk billing summaries — while protecting lobby and staff phones from unauthorized long-distance use.
Allocate telecom costs by department, cost center, or location. Identify high-usage extensions, compare spend across sites, and hold teams accountable for their telecom footprint.
Analyze trunk utilization to right-size your line provisioning, flag unusual calling patterns for compliance review, and maintain a complete, searchable audit trail of all call activity.
Call Accounting has three independent role tiers — completely separate from GSE or ACD roles. Assign them independently per user to give each person exactly the access they need.
A hotel front desk manager can be a CAS Viewer for read-only billing review, while the IT administrator holds full CAS Admin rights — all without affecting their roles in other CAS-ia modules.
The CAS-ia Collector handles all the heavy lifting — receiving, parsing, and uploading your SMDR data automatically so reporting is always current.
The CAS-ia Collector connects to your PBX's SMDR output and receives call records in real time as calls complete.
Records are parsed, classified (local/LD/international via NPA-NXX), costed against your rate tables, and uploaded to the cloud portal.
Exception rules fire immediately when thresholds are crossed. PMS billing posts to guest folios in real time. Nothing waits for a batch window.
Run on-demand reports, pull department cost summaries, or let scheduled delivery handle recurring reporting — fully automated.
Schedule a live walkthrough with your CAS-ia representative to see how Call Accounting can be configured for your property or organization today.
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