CAS (Call Accounting System) is a widely recognized term in telecommunications. Simply put, it pulls the call data (smdr) from your PBX and allows you to run reports for Incoming, Outgoing and internal calls.
Specifically designed with Mitel MiVoice Business in mind.
ACD (Automatic Call Distribution) software analyzes and monitors incoming call traffic and agent performance in contact centers to improve efficiency and customer experience. It tracks key metrics like call volume, wait times, and handle times (AHT) to optimize scheduling and identify training needs.
Specifically designed with Mitel MiVoice Business in mind.
GSE (Guest Service Essentials) is our custom created software application to allow any size property to manage internal back of house needs that directly or indirectly affect the guest experience.
Options for Guest Interactions as well, with no need for an app download…Read More to see.
Housekeepers, Engineers, IRD (In Room Dining) and Guest Service teams, along with other custom teams, can work to resolve guest service issues quickly.
On the go? You can keep track of your agents, Manage Your Housekeeping Staff, and reports from anywhere, anytime!
Find the info you need to improve your call workflows and agent productivity, schedule agent hours, and Manage Your Guest Needs.
